Information and Signposting Officer

  • Part Time
  • York

Website Healthwatch York

Information and Signposting Officer – Healthwatch York

  • 25 hours per week (Fixed term until 31 March 2022)
  • £22,500 (pro rata)
  • Based at York CVS, 15 Priory Street, York, YO1 6ET


Healthwatch has been set up across England to give people who use health and care services and local communities a strong voice in influencing decisions about health and social care services. Healthwatch York provides this service across the City of York Council area. We are proud to be part of York CVS, as one of a number of social action projects within the organisation.

Healthwatch York is a small organisation with a broad remit. Our job is to put people at the heart of health and social care in the city. Our success as a team depends on people trusting us to fulfil this role, and our staff team being flexible, co-operative and supportive of each other in meeting the demands and expectations upon us.

We are pleased to be recruiting an Information and Signposting Officer. This is an exciting opportunity to use your customer service skills to support people to use our health and care system to get the best results for themselves and their family. You will use everything you hear to help the health and care system understand what really matters to people, to improve their experiences.

Our ideal candidate wants to listen to people’s experiences, and make sure everyone who contacts us feels comfortable and confident to share whatever is going on in their life. You are happy communicating person to person by phone, email or face to face. You believe that good information empowers people, and that by connecting people with services that can help them, you can make people’s lives better. You are meticulous and methodical, making sure we follow up on all the communications we receive. You will need good IT skills, and a can-do attitude.

If you are up for the challenge and want to make sure what matters to people using health and care services is at the heart of future service design, we’d love to hear from you.

To apply, please complete the application form below and return to: by the closing date.


Closing date: Monday 27 September at 9am

Interview date: Wednesday 6 October

To apply for this job email your details to